Return Policy

Dell Refurbished Return Policy

Dell Refurbished values its relationship with you and offers you the option to return most products purchased directly from Dell Refurbished.  More details below.

This policy does not permit returns from Resellers. If you are a Reseller, terms and conditions of any purchase on this site shall be governed by the Reseller Purchase Agreement in place.

For all eligible purchases, our return policy is 30 days from the date of your invoice. You must initiate the return within this time. If approved, you will receive a return merchandise authorization (RMA) number. Some exclusions apply as outlined below.

For approved returns, Dell Refurbished will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. View more details on restocking fees below.

Any product returned to Dell Refurbished without an RMA number will be considered an unauthorized return, and you will not receive a refund or credit for the product and Dell will not ship the product back to you.

Return the products in their original packaging, along with any media, documentation and any other items that were included in your original shipment.

For all purchases not made directly from Dell Refurbished, please check the return policy of the location from which you purchased your product.

All returns must be made in the same country in which the purchase was made.

Exclusions:

Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity.

Re-stocking Fees:

For approved returns initiated within the time period specified in this policy, Dell Refurbished will provide return shipping labels at no cost to you and will not charge a re-stocking fee if:

• the product you are returning is defective.
• you have to return a product because Dell Refurbished made an error.

For all other permitted returns, Dell Refurbished may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.

After you get a return merchandise authorization (RMA) number from Dell Refurbished:

• Back up any data you might have stored on your product then remove all confidential, proprietary, and personal information.
• Also remove any media such as flash drives, CDs, or PC cards and any cables or port devices that did not come with the product you are returning.
• Return all products, along with all media, documentation, and other items that Dell Refurbished included in your original shipment, in their original packaging.

Also remember that Dell Refurbished is not responsible for any confidential, proprietary, or personal information you leave on a returned product. We also are not responsible for lost or corrupted data, or for any damaged or lost removable media or devices you might include with your return.