FAQ

About Dell Refurbished Store  

DellRefurbished.com is the largest source of refurbished, previously leased Dell computers and accessories.

Is Dell Financial Services, or DellRefurbished.com affiliated with Dell Technologies?

Dell Financial Services LCC (DFS) is a wholly-owned subsidiary of Dell Technologies, the world's leading online computer systems company.

 

Products

Do the products from DellRefurbished.com look "refurbished"?

Our products are visually and diagnostically inspected to ensure the highest quality standards and reliability.  Our refurbished products may have some observable cosmetic imperfections, but they will not affect the performance. 

What is the difference between Grade A and Grade B products?

Grading criteria is based solely on cosmetic condition. Products classified as Grade B may have minor cosmetic blemishes and a lower list price than Grade A products. However, both grades feature the same functionality and performance, including the same warranty and customer support.
 

What is a Laptop Skin?

A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop. Our professionally applied skins hide top cover cosmetic blemishes while providing a sleek, like-new look.

What does "No O/S" or "No operating system"?

The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating System will require one before use for basic functionality.

Can I customize or upgrade a system that I am interested in buying?

No, to keep our costs low, all of our systems are pre-configured and cannot be modified. Each product offered for sale is prepackaged and ready for shipment. 

What disks or CDs come with systems from DFS?

No disks are included. 

 

Taxes and Fees

Do you accept Tax Exemptions?

No, we do not accept tax exemptions on our DellRefurbished.com website. Dell Financial Services, LLC is required to collect and remit applicable sales tax based on the ship-to address on your order. 

Why is my order being charged an Environmental Fee?

Under California law, Dell Financial Services, LLC is required to charge a fee for orders that are shipped to California addresses. This fee is based on certain electronic products as identified by the Department of Toxic Substances (DTSC) as Covered Electronic Devices (CEDs). 

 

Shipping

Can I cancel my order once it has been placed?

No, orders move quickly into processing and typically cannot be canceled once they are placed. If you need to cancel your order, please contact us as soon as possible to check if your order can still be canceled. Unfortunately, cancellations are not guaranteed.

Can I ship an Enterprise product to my home address?

No, Enterprise products are intended for use in a business/commercial environment only and must ship to a business address. Residential use is prohibited. 

Is a signature required on the delivery of all orders?

Yes, a customer signature is required for all deliveries.

Where can I ship?

DFS only ships to addresses in the contiguous United States, Alaska, Hawaii, and the District of Columbia.  

Are there prohibited shipping addresses?

DFS does not ship to PO Boxes, APO/FPO addresses, Mailbox or packaging stores, Hotels, temporary addresses, Internationally, or to other addresses that can not be verified for the customer or that are deemed prohibited by DFS. 

What happens if the shipping address is incorrect and can not be delivered or if I refuse delivery?

Please note that for returns and delivery refusals, a 15% restocking fee may be charged. No order holds or redirects allowed by DFS or the carrier. 

Can I change the shipping method on my order after it is placed?

No, we are unable to make any changes to orders once they have been submitted. 

Important information regarding shipping

Once your order is picked up by the carrier a shipping confirmation email will be sent to the email address associated with your order. 

Orders ship from Lebanon, TN. 

 

Warranty

Do these systems have a warranty?

All of our products include a standard 100-day Limited Warranty.  For complete details on our product warranty, please click here..

Can the warranty be extended?

You can purchase a 1-year Extended Warranty for most products at the time of purchase. Please note that the Extended Warranty cannot be added after the order is placed and must be purchased for each qualifying item on the order. 

 

Returns

What is the return policy?

You may return product purchases within 30 days from the date of the invoice to obtain credit for the purchase price (excluding shipping and handling charges). Please note a restocking fee of 15% of the purchase prices may be charged unless the product is defective (as reasonably determined by DFS at DFS's sole discretion) or the return is a direct result of a DFS error. 

To return products, please contact us at 800-891-8595 to obtain an RMA (Return Material Authorization) and for the instructions on returning the item back to DFS. 

 

Support Contact

I have received my order and have an order or technical issue, who should I contact?

Please call 800-891-8595 to speak to a Customer Support specialist. Our support hours are Monday-Friday, 8:30 am to 5:30 pm CST. You can also contact us via email at Dellrefurbished.US@Dell.com