What to look for in a used notebook computer

While it’s possible to buy a used notebook computer for considerably less than a new device, it’s best to approach any purchase with caution. Most used notebooks are sold “as is,” without any warranty or guarantee that the device will perform at a certain level.

On the other hand, a certified refurbished notebook computer is a device that has gone through a comprehensive process of testing and repair to make sure the notebook meets high standards for quality and reliability. When you purchase a refurbished notebook or laptop, you can have confidence that you’re getting a fully functional device that will offer excellent performance.

As a leading provider of refurbished laptops, notebooks, desktops, and monitors, the Dell Refurbished Store offers great deals on gently used equipment. While these used notebook computers may have a few scratches or cosmetic imperfections, they’ll deliver superior performance at a significantly lower price than a new model with the same features and functionality.

What is a refurbished vs. used notebook computer?

A used notebook computer is simply a computer that has been previously owned or operated by another user. Typically, used computer laptops and notebooks are several years old and are sold without any testing to make sure everything is still working.

In contrast, a refurbished notebook computer is a device that has gone through an extensive process to restore it to a set standard of quality, reliability, and performance. At Dell, our refurbishment process includes:

• Careful selection: The computers we choose to refurbish are selected from devices that have been previously leased by our corporate customers. When the leases end and the systems are returned to us, we evaluate the equipment and designate the highest quality systems for refurbishment.
• Extensive testing: Each used notebook computer goes through a rigorous process of testing, including functional tests to make sure every component is working as designed.
• Repair or replacement: Any part of the notebook that isn’t working properly is repaired or replaced to ensure the entire device will function at the highest standards.
• Full data wipe: Following strict guidelines for sanitizing media, we erase all the files from the hard drives to make sure none of the previous user’s data remains on the notebook.
• Factory reset: All drives and components are restored to their original factory settings.
• Cosmetic evaluation: Our technicians carefully inspect the exterior of the device and issue a grade based on the amount of visible cosmetic damage.

What you get from a refurbished notebook

Here’s what you can expect from a refurbished notebook purchased from the Dell Refurbished Store.

• High-quality technology: A manufacturer-refurbished notebook from Dell is a fully functioning machine that has been restored to the highest standards for quality and reliability.
• A few cosmetic blemishes: While some of our refurbished notebooks are in pristine condition, others may have scratches, discoloration, or shiny spots around the keyboard. However, none of these imperfections will affect the performance of the machine in any way.
• An excellent warranty: Because we are dedicated to the satisfaction of our customers, we offer a 100-day limited warranty for each product we sell that covers any defects in materials and workmanship. At checkout, you’ll have the option of extending that warranty to one year for an additional cost.
• Technical support: Our refurbished computers are backed by a U.S.-based customer service team that provides technical support and assistance during the warranty period.
• 30-day return policy: If you’re not satisfied with your purchase, you may return it within 30 days of the date of the invoice to obtain a store credit for the purchase price, less shipping and handling charges. A restocking fee may also apply in certain cases.
• A device that’s ready to go: Because refurbished computers from Dell have been tested as complete packages, we are unable to customize them or upgrade components before shipping.

The advantages of refurbished vs. new and used notebook computers

Buying a refurbished notebook offers several benefits over purchasing new computers or used notebooks for sale.

• A device that’s guaranteed to work: While used devices are typically sold with no guarantee of performance, refurbished devices from Dell are certified to have met certain standards for quality and reliability.
• A better value: Refurbished notebooks cost much less than new computers that offer the same features and functionality. This allows you to save a lot of money on your purchase or to get a more powerful machine for your budget.
• A more sustainable choice: Buying a refurbished computer is a great way to help the planet by extending the life of a device. When you buy a refurbished notebook from Dell, you’re contributing to our sustainability initiatives that are successfully keeping thousands of tons of electronic waste from entering landfills each year.
• Proven technology: Dell Refurbished notebooks are typically models that have been in the marketplace for two years or more, so it’s easy to find industry and user reviews that document their track record. This provides peace of mind that the computer you’re buying will deliver the performance and quality you’re looking for.

How cosmetic grades work

During the refurbishment process, each notebook or computer is given a grade by our technicians based on the amount of damage to the device’s exterior. These cosmetic grades are listed alongside other information about the device on our website, giving you an easy way to know what kind of cosmetic imperfections to expect from each device. Grade A computers are in very good to excellent condition, while Grade B machines will have more scratches and blemishes. For this reason, Grade B machines are typically priced lower than Grade A devices, though any damage to the exterior will not affect the performance of the device in any way.